Manager – tech support KMS/LMS

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role
Tech Support – KMS/LMS
Function / Department – Customer Service – Corporate Training
Location Mumbai
Job Purpose
The technology Lead role is responsible for conceptualizing, designing, implementing and driving usage of VDE & ViSearch system for all learner groups across VIL . This role will be responsible for regular and accurate updation, management and upgradation to improve utilization and
impact business KPIs. This role will also be required to manage all IT demands and project lead it.
Key Result Areas/Accountabilities
Operations Excellence
– Manage the current management practices as well as design distribution policies and encourage use of systems
– Analyze effectiveness by observing its usage and evaluate its impact in terms of organizational benefits
– Project manage the E2E user lifecycle on the platform
– On time hosting, publishing of process and product related information to all frontline
– Liaise with the technology providers/integrators, vendors and internal IT team for development/ procurement, maintenance and support
– Handle demand management for changes/upgrades
– Researching and conceptualizing new tools/ improvements & innovations in the existing tools. Participate in the evaluation, selection, testing and implementation of hardware and software tools, technologies and services that enhance the learning experience
– Create UAT scenarios, conduct testing, for implementation of new features
– Communication to the business teams about usage of new features, also collecting feedback post implementation
– Maintaining and leveraging usage MIS for optimal adoption and reporting
Lead continuous Improvement of the systems by:
– Analysing usage patterns and interacting with a cross section of people such as stakeholders, administrators and end users
– Developing insights on the challenges

– Designing and implementing quick solutions
– Lead should be responsible for productivity, quality of output, innovations and special business-driven improvement projects; manage the commercial aspect of procurement
– Timely and accurate management and publishing of critical MIS for the team
Core Competencies, Knowledge, Experience
– Min work Experience of 5-7 years in Telco domain
– At least 3 years’ experience in the training technology domain, managing large enterprise applications/tools. Experience in implementing a Learning management or content system would be critical.
– Deep domain expertise in managing and working on systems, tools, solutions and platforms and principles of knowledge management
– Leadership skills to influence a diverse and remote groups of people such as CFT, circles, and frontline
– Must have strong planning, organizational skills, problem-solving and analytical and creative skills
– Proficient Technology understanding and ability to apply logics
– Partner/Vendor management skills
– Basic knowledge of database connectivity(SQL/MS Access)
– Possess a strong familiarity with current trends in educational technology and professional development best practices
Must have technical / professional qualifications
– Graduate from any discipline
– Proficient in MS Office

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership